Frequently Asked Questions

  • Simply fill out our quote request form on the Pricing page or contact us directly via email or phone. We'll respond within 24 hours with availability and a detailed price quote. Once you're ready to move forward, we'll confirm the booking with a deposit.

  • We recommend booking at least 1–2 weeks in advance to ensure availability on your preferred date. For popular routes and summer months, booking 3–4 weeks ahead is ideal. That said, if you have a last-minute need, please reach out — we'll always do our best to accommodate.

  • Yes, absolutely! We pick up directly from your home address and deliver straight to the destination. There's no drop-off at a terminal or transfer point required. Your pet stays with one trusted driver — Crystal — for the entire journey.

  • Pet safety is our absolute top priority. Our vehicle is fully climate-controlled with a secure, dedicated space for your pet. We make regular rest stops for water, walking, and check-ins, and we monitor your pet's comfort throughout the entire journey. We have successfully transported 100+ pets and treat every single one like family.

  • Please have your pet's current vaccination records available, including proof of rabies vaccination. For interstate travel, a Certificate of Veterinary Inspection (health certificate) may be required depending on the states traveled through. We'll let you know exactly what's needed for your specific route when you book.

  • For the safety of your pet and the driver, all pets must be secured in an approved carrier or crate during transport. This protects them in the event of sudden stops or unexpected road hazards. It also significantly reduces travel anxiety. If you don't have an appropriate crate, we can advise on suitable options before your trip.

  • Please disclose any medical conditions, behavioral concerns, or special needs when you book. We can accommodate many situations, but for pets requiring active medical care or monitoring during transit, we may recommend a veterinary transport service. Your pet's wellbeing always comes first.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • Our pricing is based on the following:

    • Fuel

    • Time

    • Pet type

    • Size

    • How many

    • Route complexity

    • Season

  • Cancellations made 72 hours or more before the scheduled pickup receive a full refund of the deposit. Cancellations made 48–72 hours before pickup receive a 50% refund. Cancellations within 48 hours of pickup are non-refundable. We understand emergencies happen — please contact us as soon as possible and we'll work with you compassionately.

  • We accept Venmo, Zelle, PayPal, ApplePay, Chime, CashApp and cash. A 50% deposit is required at the time of booking to hold your date, with the remaining balance due at drop off. We do not accept personal checks. We accept cash at drop off only.

  • Yes — we carry full business liability insurance on every transport. You can book with complete confidence knowing your pet and the journey are protected. See our Policies page for full details on our liability coverage.

  • Yes, we are certified by the USDA. Certificate available for viewing upon request.

Still Have Questions? Contact Us